Last updated: 04 July 17, 10:27:43 AM
The use of an account simplifies the logistics and transaction process and permits transparency throughout the web and mobile application (collectively “The App” or “Go99™”).
“Personal Information” is information that can be associated with a specific person and could be used to identify that specific person whether from that information or other information that Go99™ has or is likely to have access to. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.
The App requires Members to provide their personal information (including, but not limited to, name, business address, contact information and depending on their profile, their driver’s licence number and payment information) in order to create an account and begin interacting with the Marketplace.
Personal information collected through the App is used by Go99™ and its service providers to manage accounts and process orders and related transactions. Go99™ does not disclose the personal information with third parties, except for disclosures required to process orders and transactions through the App and as otherwise permitted by applicable law.
We collect, process, and retain personal information from you and any devices (including mobile devices) you may use when you: use our Services, register for an account with us, provide us information on a web form, update or add information to your account, participate in community discussions, chats, or dispute resolution, or when you otherwise communicate with us regarding our Services.
Use and Retention
We use the personal information we collect to: provide and improve our Services, provide you with a personalized experience on our sites (especially, by offering you services and items that you may require), contact you about your account and our Services, provide you customer service, provide you with personalized advertising and marketing, and monitor that use of our services is in accordance with the applicable General terms of Service.
We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with applicable laws and requirements of government authorities and law enforcement agencies, collect any fees owed, resolve disputes, troubleshoot problems, enforce the General Terms of Service and take other actions permitted or required by applicable national laws.
You have a choice about how we use your personal information to communicate with you, send you marketing information, and provide you with personalized advertising, and whether you want to stay signed into your account.
It is your responsibility to ensure that the personal information that you provide us is accurate and up to date. We ensure that you have the ability to access it and make corrections to it.
We may disclose your personal information to third parties. It may also be required of to disclose this information in accordance within the bounds of the authorised Use and Retention outlined above.
We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
Change of Ownership
If we were to merge with or be acquired by another company, we may share information with them.
We protect your information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.
Questions or Complaints
If you have a question or a complaint about this Privacy Notice or our information handling practices, you can reach our Privacy Office in writing by sending us a letter or postcard to: Go99™ Operations Ltd. 38 Fell Ave, Suite #301, North Vancouver, British Columbia, V7P 3S2 Canada or send email to privacy@ Go99.ca.
Scope and Consent
This Privacy Notice describes our collection, use, disclosure, retention, and protection of your personal information. It applies to any Go99™ site and to any Go99™ application, service, or tool (collectively “Services”), regardless of how you access or use them, including through mobile devices.
As set out in our General terms of Service, by using our Services and/or registering for an account with us, you are consenting to our collection, use, disclosure, retention, and protection of your personal information as described in this Privacy Notice. If you do not provide the information we require, we may not be able to provide all of our Services to you.
Changes to this Notice
We may amend this Privacy Notice at any time by posting the amended terms on this site. All amended terms automatically take effect 30 days after they are posted. We will announce any material changes to this Privacy Notice through the Go99™ Message Center and/or via email.
We collect, process, and retain personal information from you and any devices (including mobile devices) you may use when you: use our Services, register for an account with us, provide us information on a web form, are carrying or delivering a load (1 hour before pick-up until delivery sign-off) – even if you are not “using” the app, update or add information to your account, participate in community discussions, chats, or dispute resolution, or when you otherwise correspond with us regarding our Services.
The personal information we collect includes the following:
- Personal information you give us when you use our Services or register for an account with us
- Personal information we collect automatically when you use our Services or register for an account with us
- Identifying information such as your name, addresses, telephone numbers or email addresses when you register for an account with us
- Quoting information you provide during a transaction, or other transaction-based content that you generate or that is connected to your account as a result of a transaction you are involved in
- Other content that you generate, or that is connected to your account (such as mileage, locations, transaction values and quote values)
- Financial information (such as credit card or bank account numbers) in connection with a transaction
- Additional information we are required or authorized by applicable laws to collect and process in order to authenticate or identify you or to verify the information we have collected
We also collect information about your interaction with our Services, your advertising preferences, and your communications with us. This is information we receive from the devices (including mobile devices) you use when you use our Services, or interact with the Go99™ marketplace.
This information comprises the some or more of the following:
- Device ID or unique identifier, device type, ID for advertising, and unique device token
- Geo-location information, including location information from your mobile device.
- Computer and connection information such as statistics on your page views, traffic to and from the sites, referral URL, ad data, your IP address, your browsing history, and your web log information
- Personal information we collect using cookies, web beacons, and similar technologies:
Personal information from other sources:
Mobile device camera – you will use your device’s camera to take profile pictures and pictures to be attached to notes, for example, photos of documents or damage to loads or vehicles.
Mobile device location services – our platform requires this service to be set to “always on” as we use location services of the drivers’ device for load tracking and geo-fencing and updating the co-ordinates of the driver at pick up and drop off. We do not, however, constantly track all devices, but specifically from an hour before scheduled pick-up to delivery sign-off by the receiver.
Mobile device photo library – you will use your photo library to select profile pictures and photos to be attached to notes described above.
We may supplement the personal information we collect with information from third parties and add it to your account information. For example, we may collect and use demographic information that is publically available, additional contact information, credit check information, and information from credit bureaus, as allowed by applicable laws.
If you give us personal information about someone else, including an authorised Member, you must do so only with their explicit and prior consent. You have to inform them how we collect, use, disclose, and retain their personal information according to our Privacy Notice.
Use and Retention
We may use and retain your personal information as follows:
- Provide, improve, and personalize our Services
- Provide access to and use of our Services
- Offer you site content that includes services that may benefit your business
- Give you access to your transaction history, quotes, internal messages and other features
- Customize, measure, and improve our Services
- Provide other services requested by you as described when we collect the information
- We may use geo-location information to provide you with location based services (such as advertising, search results, and other personalized content)
- Monitor compliance with our General Terms of Service
For these purposes, we may contact you via email, telephone, text messages, and postal mail:
- Contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, or as otherwise necessary to provide you customer service
- Contact you as necessary to enforce our General Terms of Service, applicable laws, and any agreement we may have with you
- Verify, activate or re-activate accounts, password reset, account suspension, terms and conditions updates, and accounting functions (invoices and receipts)
- Personalize our advertising and marketing communications
- Personalize, measure, and improve our advertising based on your advertising customization preferences
- Offer you coupons, discounts and special promotions, and inform you about our Services and those of our Go99™ corporate family.
We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with applicable laws and requirements of government authorities and law enforcement agencies, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our General Terms of Service and take other actions permitted or required by applicable laws. After it is no longer necessary for us to retain your personal information, we dispose of it in a secure manner according to our data retention and deletion policies.
You have a choice about how we use your personal information to communicate with you, to send you marketing information, how we provide you with customized and relevant advertising, and whether you want to stay signed into your account.
If you do not wish to receive marketing communications from us, you can unsubscribe from the link in the email you received.
If you withdraw your consent for the use or disclosure of your personal information for purposes set out in this Privacy Notice you may not have access to all our Services and we might not be able to provide you all of the Services and customer support offered to our members and registered Members.
We take steps to ensure that the personal information we collect is accurate and up to date, and that you have the ability to access and make corrections to it. This includes the following:
We will remind you to check that all the information you submit in order to register for an account is accurate and up to date. We will honor any statutory right you might have to access, modify or erase your personal information. To request access and to find out whether any fees may apply, if permitted by applicable laws, please contact us following the instructions in the Contact Us section. Where you have a statutory right to request access or request the modification or erasure of your personal information, we can still withhold that access or decline to modify or erase your personal information in some cases in accordance with applicable laws, but will give you reasons if we do so
We may disclose your personal information to other members of the Go99™ corporate family or to third parties. This disclosure may be required for any of the reasons set out in the Use and Retention section above.
We minimize the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
Disclosure to Go99™ corporate family members Go99™ corporate family members, who may use personal information to:
- provide joint content and services (like registration, transactions, and customer support)
- help detect and prevent potentially fraudulent and illegal acts, violations of our General Terms of Service, and data security breaches
- provide you personalized advertising
- guide decisions about their products, sites, applications, services, tools, and marketing communications.
Members of our Go99™ corporate family will use your personal information to send you marketing communications only if you have consented to receive such communications from them
Disclosure to Service Providers
These parties may use it to help us provide our Services, payment processing services, assist us in providing customize advertising, to assist us with the prevention, detection, mitigation, and investigation of potentially illegal acts, violations of our Member Agreement, fraud and/or security breaches, bill collection, affiliate and rewards programs, co-branded credit cards and other business operations
Financial institution partners who may use it to offer financial products to you, for them to provide joint content and services (such as, registration, transactions and customer support). These third party financial institution partners will use your personal information to send you marketing communications only if you have requested their services
Law enforcement agencies who may use it to respond to claims that a listing or other content violates the rights of others, or protect anyone’s rights, property or safety.
Law enforcement or governmental agencies, or authorized third-parties, in response to a verified request relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our Members to legal liability.
Credit agencies or bureaus as authorized by applicable national laws (e.g. information on late or missed payments or other defaults on your account that may be reflected in your credit report or file)
Third parties involved in a legal proceeding, if they provide us with a subpoena, court order or substantially similar legal procedure, or we otherwise believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity
Other Go99™ Members as authorized by you or your use of our Services.
When transacting or interacting with another Member, the other Member may request and we may provide him/her with information about you necessary to complete the transaction, such as your name, account ID, email address, contact details, shipping and billing address, or other information from you needed to promote the reliability and security of the transaction. If a transaction is held, fails, or is later invalidated, we may also provide the other Member with details of the unsuccessful transaction. The other Member receiving your information is not allowed to use this information for purposes unrelated to the transaction, such as to contact you for marketing purposes, unless you have express consented to it. Contacting Members with unwanted or threatening messages is a violation of our General Terms of Service.
Change of Ownership
If we were to merge with or be acquired by another company, we may share information with them
We protect your information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls. If you believe your account has been abused, please contact us following the instructions in the Contact Us section.
Our websites are general audience websites, and our Services are not intended for children or minors under the age of consent. We do not knowingly allow for Members who do not meet these criteria and do not knowingly collect personal information from Members in this age group.
Third Party Privacy Practices
This Privacy Notice addresses only the use and disclosure of personal information we collect from you. If you disclose your information to others, or if you are directed to a third party website, their privacy notices and practices will apply.
We cannot guarantee the privacy or security of your information once you provide it to a third party and we encourage you to evaluate the privacy and security policies of your trading partner before entering into a transaction and choosing to share your information. This is true even where the third parties to whom you disclose personal information are shippers, carriers or drivers on our sites.
Unwanted or threatening email
We do not tolerate the abuse of our Services. You do not have permission to add other members to your mailing list(email or postal), callor send him/her text messages, for commercial purposes, even if this person or company has has purchased something from you, unless that person or company has given you explicit consent. Sending unwanted or threatening email, text messages or postal mail is against our General Terms of Service. To report Go99™-related spam or spoof emails, please forward them to privacy@Go99.ca at your earliest convenience.
Questions or Complaints
Please refer to the other Privacy related policies and materials found at www.Go99.ca/terms for more information.
If you have a question or a complaint about this Privacy Notice, our privacy standards, or our information handling practices, you can reach the Chief Privacy Officer my mail at Go99 Operations Ltd. 38 Fell Ave, suite #301, North Vancouver, British Columbia, V7P 3S2 Canada or via email at privacy@Go99.ca.